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<\/p>\n","protected":false},"excerpt":{"rendered":"Dubai Islamic Bank, the largest\u00a0Islamic bank\u00a0in the UAE, has been recognized by Dubai Service Excellence Scheme (DSES) for the \u201cWidest Implementation of the Happiness Meter\u201d across its 34 branches in 2017. Mr. Nasser Al Awadhi, Chief of Consumer Banking, received the award on behalf of\u00a0Dubai Islamic Bank\u00a0from His Highness Sheikh\u00a0Maktoum Bin Mohammed Bin Rashid Al Maktoum, the Deputy Ruler of Dubai, in the presence of His Highness Sheikh\u00a0Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of\u00a0Mohammed bin Rashid Al Maktoum Knowledge Foundation, at the Business Excellence Awards ceremony in its 24th\u00a0edition, held at Dubai Opera on 24th\u00a0April, 2018.<\/p>\n
Reiterating its commitment and dedication to the government\u2019s vision of making Dubai the \u201cHappiest City in the World\u201d,\u00a0DIB\u00a0has been an active participant in the program since its inception.\u00a0\u00a0DIB\u00a0extensively integrated the happiness meters across key branches in Dubai to encourage customers to provide immediate feedback on the level of satisfaction related to their experience, enabling the bank to track customer happiness levels in real-time.<\/p>\n
Commenting on this achievement, Dr.\u00a0Adnan Chilwan, Group Chief Executive Officer of\u00a0Dubai Islamic Bank, said: \u201cHow customers recall their experience in any interaction is critical to the perception they build about an organization. With products and offerings becoming essentially generic, the real differentiator that provides an edge is none other than service quality. We have, over the last few years, instilled this focus in every aspect of our growth strategy and receiving this recognition from the government of Dubai fills us with, not just a sense of pride, but also encourages us to continue to progress in this arena.\u00a0 At\u00a0DIB, we are fully committed to and supportive of the leadership\u2019s strategy for the future of Dubai and the UAE, which remains for us the most exciting and opportunity-laden market in the world.\u201d<\/p>\n
Launched in 2017, the \u2018Happiness Meter’ initiative, in alignment with the Happiness Agenda, is developed by the Smart Dubai Government Establishment (SDG) to interactively measure the happiness of Dubai\u2019s citizens, residents, and visitors. Implementation of the Happiness Meter is now a prerequisite for consideration for the Dubai Services Excellence Scheme (DSES) award, which is run by the\u00a0Department of Economic Development\u00a0(DED).<\/p>\n
Established in 2002, the Dubai Service Excellence Scheme is aimed at promoting excellence in customer service standards in the private sector. The Scheme stresses ethical behavior among staff, a quality-driven internal culture, and a customer-focused approach to business.<\/p>\n
This is one of the many accolades that DIB has received so far this year, following recent wins at the Banker Middle East Awards and Islamic Finance News Awards.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Dubai Islamic Bank, the largest\u00a0Islamic bank\u00a0in the UAE, has been recognized by Dubai Service Excellence Scheme (DSES) for the \u201cWidest Implementation of the Happiness Meter\u201d across its 34 branches in 2017. Mr. Nasser Al Awadhi, Chief of Consumer Banking, received the award on behalf of\u00a0Dubai Islamic Bank\u00a0from His Highness Sheikh\u00a0Maktoum Bin Mohammed Bin Rashid Al […]<\/p>\n","protected":false},"author":1,"featured_media":7118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/7117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/comments?post=7117"}],"version-history":[{"count":1,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/7117\/revisions"}],"predecessor-version":[{"id":7119,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/7117\/revisions\/7119"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media\/7118"}],"wp:attachment":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media?parent=7117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/categories?post=7117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/tags?post=7117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}