{"id":5488,"date":"2018-04-07T04:45:34","date_gmt":"2018-04-07T04:45:34","guid":{"rendered":"http:\/\/middleeastevents.com\/blog\/?p=5488"},"modified":"2018-04-07T04:45:34","modified_gmt":"2018-04-07T04:45:34","slug":"gitexs-avaya-customer-happiness-index-named-a-finalist-in-edison-awards","status":"publish","type":"post","link":"https:\/\/www.middleeastevents.com\/blog\/gitexs-avaya-customer-happiness-index-named-a-finalist-in-edison-awards\/","title":{"rendered":"GITEX&#8217;s Avaya Customer Happiness Index Named A Finalist In Edison Awards"},"content":{"rendered":"<p>Avaya Holdings Corp. (NYSE: AVYA). The\u00a0Avaya Happiness Index on Blockchain, which securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time , has been named a 2018 Award Finalist for the internationally-renowned Edison Awards\u2122. The distinguished awards, inspired by Thomas Edison\u2019s persistence and inventiveness, recognize innovation, creativity and ingenuity in the global economy.<\/p>\n<p>By combining Blockchain architecture with automated data analysis,\u00a0<a href=\"https:\/\/www.avaya.com\/en\/videos\/happiness-index-on-blockchain\/1_fi1rnx2o\/\">t<\/a>he Avaya Happiness Index on Blockchain\u00a0solution delivers secure access to industry-wide, real-time competitive customer insights that organizations can use to stay competitive and drive customer loyalty. The Blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers, while the real-time automated analysis of speech and text (chat, IM, email and SMS) interactions instantly identifies behavior s and trends, accelerating an organization\u2019s ability to anticipate requirements and proactively respond to customer demands.\u00a0See recent press release.<\/p>\n<p>\u201cIt\u2019s exciting to see companies like Avaya continuing Thomas Edison\u2019s legacy of challenging conventional thinking,\u201d said Frank Bonafilia, Edison Awards\u2019 executive director.\u00a0 \u201cEdison Awards recognize game-changing products and services, and the teams that brought them to consumers.\u201d Award winners will be announced April 11, 2018, at the Edison Awards Annual Gala, held in the historic ballroom of Capitale in New York City.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5489\" src=\"http:\/\/middleeastevents.com\/blog\/wp-content\/uploads\/2018\/04\/A-2-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.middleeastevents.com\/blog\/wp-content\/uploads\/2018\/04\/A-2-300x200.jpg 300w, https:\/\/www.middleeastevents.com\/blog\/wp-content\/uploads\/2018\/04\/A-2.jpg 672w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avaya Holdings Corp. (NYSE: AVYA). The\u00a0Avaya Happiness Index on Blockchain, which securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time , has been named a 2018 Award Finalist for the internationally-renowned Edison Awards\u2122. The distinguished awards, inspired by Thomas Edison\u2019s persistence and inventiveness, recognize innovation, creativity and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5490,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/5488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/comments?post=5488"}],"version-history":[{"count":1,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/5488\/revisions"}],"predecessor-version":[{"id":5491,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/5488\/revisions\/5491"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media\/5490"}],"wp:attachment":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media?parent=5488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/categories?post=5488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/tags?post=5488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}