{"id":16913,"date":"2019-10-14T12:10:56","date_gmt":"2019-10-14T08:10:56","guid":{"rendered":"https:\/\/www.middleeastevents.com\/blog\/?p=16913"},"modified":"2019-10-14T12:10:56","modified_gmt":"2019-10-14T08:10:56","slug":"new-ai-powered-consumer-insights-solution-analyzes-first-party-customer-data","status":"publish","type":"post","link":"https:\/\/www.middleeastevents.com\/blog\/new-ai-powered-consumer-insights-solution-analyzes-first-party-customer-data\/","title":{"rendered":"New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data"},"content":{"rendered":"<p>Talkwalker, a leading social listening and analytics company, today announced <a href=\"https:\/\/www.talkwalker.com\/customer-data-plus?utm_medium=referral&amp;utm_source=Press-release&amp;utm_term=EN&amp;utm_content=press-release&amp;utm_campaign=customer-data-plus-launch\" target=\"_blank\" rel=\"noopener\">Customer Data+<\/a>, a new product feature, which allows enterprises to analyze customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call center transcripts. The new AI-powered Consumer Insights feature expands upon Talkwalker\u2019s acclaimed social media and web data capabilities.<\/p>\n<p><a href=\"https:\/\/www.talkwalker.com\/blog\/introducing-customer-data?utm_medium=referral&amp;utm_source=Press-release&amp;utm_term=EN&amp;utm_content=press-release&amp;utm_campaign=customer-data-plus-launch\" target=\"_blank\" rel=\"noopener\">Customer Data+<\/a> has the power to revolutionize the way enterprises view multiple data sources to make data-driven decisions. Research shows that organizations do not use their first-party customer feedback data due to lack of accessible and easy-to-use analytics tools. Talkwalker\u2019s Customer Data+ empowers businesses to easily and quickly turn data insights into action.<\/p>\n<p>\u201cWe\u2019ve created an industry-leading social listening and analytics tool that allows companies to see how customers engage with them across social and the web,\u201d said Christophe Folschette, co-founder and Global Sales Director at Talkwalker. \u201cCustomer Data+ goes a step further by using Talkwalker\u2019s AI Engine to run analysis on a company\u2019s first-party text data and offer a complete picture of multiple data streams.\u201d<\/p>\n<p>According to Todd Grossman, Talkwalker Americas CEO, \u201cCustomer Data+ understands and analyzes engagement at scale from both social media and customer experience. Our AI Engine\u2019s deep learning algorithms do the hard work. You reap the benefits.\u201d<\/p>\n<p>Users will need an Enterprise-level Talkwalker subscription to fully benefit from this new service.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16914\" src=\"https:\/\/www.middleeastevents.com\/blog\/wp-content\/uploads\/2019\/10\/7-8.jpg\" alt=\"\" width=\"240\" height=\"135\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-16915\" src=\"https:\/\/www.middleeastevents.com\/blog\/wp-content\/uploads\/2019\/10\/7A-5.jpg\" alt=\"\" width=\"240\" height=\"135\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Talkwalker, a leading social listening and analytics company, today announced Customer Data+, a new product feature, which allows enterprises to analyze customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call center transcripts. The new AI-powered Consumer Insights feature expands [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16914,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/16913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/comments?post=16913"}],"version-history":[{"count":1,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/16913\/revisions"}],"predecessor-version":[{"id":16916,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/16913\/revisions\/16916"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media\/16914"}],"wp:attachment":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media?parent=16913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/categories?post=16913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/tags?post=16913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}