{"id":14374,"date":"2019-06-26T15:13:13","date_gmt":"2019-06-26T11:13:13","guid":{"rendered":"http:\/\/www.middleeastevents.com\/blog\/?p=14374"},"modified":"2019-06-26T15:13:13","modified_gmt":"2019-06-26T11:13:13","slug":"united-arab-bank-named-cx-innovator-at-genesys-g-summit-middle-east-2019","status":"publish","type":"post","link":"https:\/\/www.middleeastevents.com\/blog\/united-arab-bank-named-cx-innovator-at-genesys-g-summit-middle-east-2019\/","title":{"rendered":"United Arab Bank Named CX Innovator At Genesys G-Summit Middle East 2019"},"content":{"rendered":"

The United Arab Bank P.J.S.C. (UAB) has won the CX Innovator award for Best Omnichannel Experience at Genesys G-Summit Middle East 2019 held in Dubai. The prestigious award was given in recognition of the bank’s ability to provide seamless service across a variety of channels including web chat, voice, text, and email.<\/p>\n

The award was presented to Mr. Ravi Bhatia, vice president, Head of Digital Banking, during an awarding ceremony held during the G-Summit.<\/p>\n

Ahmad\u00a0Abu\u00a0Eideh, chief executive officer of UAB, said: “Having won such a prestigious award reflects UAB\u2019s utmost attention paid to customer service. This is particularly important at a time when banking services are undergoing a revolution thanks to innovative and creative technologies.\u201d<\/p>\n

\u201cOur highest priority<\/em>\u00a0has always been to professionally and effectively serve our customers. We are creating an ideal environment to help them communicate with us in accordance with best practices in terms of\u00a0 quality, efficiency, speed and seamlessness of services.<\/p>\n

Our fully integrated system has largely contributed to enhanced digital communication, simplified service procedures, and improved the bank\u2019s performance in line with our goals and vision to achieve operational excellence\u201d, Abu\u00a0Eideh added.<\/p>\n

Ayman Al Qudsi, chief information officer at UAB, said: \u201cThrough an integrated plan, the bank has successfully developed effective communication channels with customers and enhanced their satisfaction through providing multiple options that facilitate procedures for obtaining banking services and programs.\u201d<\/p>\n

He stressed that the bank has strengthened its global position as the only banking institution recognized during the award ceremony at the 2019 G-Summit Middle East<\/p>\n

\u201cThe CX Innovator awards stand to recognize the strides our customers have made by deploying Genesys technologies to power their customer journeys,\u201d said Mohamed Afifi, Genesys managing director for Middle East. \u201cThe work carried out by UAB to truly transform its contact center through the use of intelligent and sophisticated technologies stood out in the CX Innovator category in this years\u2019 awards.\u201d<\/p>\n

Genesys G-Summit Middle East is the region’s leading annual events that brings together world class experts and global thinkers to discuss innovation, best practices in omnichannel customer experiences and new generation of contact center solutions.<\/p>\n

Genesys is the global leader\u00a0 in omnichannel customer experience<\/a> and contact center solutions<\/a>. \u00a0More that 11,000 companies in over 100 countries trust Genesys customer experience platform to drive great business outcomes and create lasting relationships.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

The United Arab Bank P.J.S.C. (UAB) has won the CX Innovator award for Best Omnichannel Experience at Genesys G-Summit Middle East 2019 held in Dubai. The prestigious award was given in recognition of the bank’s ability to provide seamless service across a variety of channels including web chat, voice, text, and email. The award was […]<\/p>\n","protected":false},"author":1,"featured_media":14375,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14374","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/14374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/comments?post=14374"}],"version-history":[{"count":1,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/14374\/revisions"}],"predecessor-version":[{"id":14376,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/posts\/14374\/revisions\/14376"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media\/14375"}],"wp:attachment":[{"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/media?parent=14374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/categories?post=14374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.middleeastevents.com\/blog\/wp-json\/wp\/v2\/tags?post=14374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}